When a workplace accident occurs, the true strength of an organization is revealed—not just in how it responds medically, but in how it fulfills its legal and moral obligations. In Indonesia, the process of post-accident management is tightly linked with BPJS Ketenagakerjaan, the national social security agency that protects workers through compensation and rehabilitation schemes.

Concept and Legal Framework
Post-accident procedures under BPJS Ketenagakerjaan encompass immediate medical response, internal investigation, and official claim submission. The Manpower Law No. 13 of 2003, Government Regulation No. 44 of 2015, and Minister of Manpower Regulation No. 26 of 2015 outline that every employer must report workplace accidents within 2×24 hours and provide access to medical care under the Work Accident Insurance (JKK) program. Employees are entitled to full medical treatment, transport reimbursement, and disability or death benefits depending on the case severity.

Real Case in Indonesia
In 2023, a construction company in Surabaya faced scrutiny after failing to report an on-site injury within the mandatory time frame. The worker’s claim was delayed, and the company was sanctioned for negligence. Conversely, PT Astra International has been recognized for its robust BPJS claim procedures—its “Zero Delay Reporting” policy ensures that every incident, no matter how small, is logged and processed immediately, resulting in faster medical assistance and improved employee trust.

Best Practices for Foreign Employers
Foreign companies operating in Indonesia should ensure local HR and safety officers are well-versed in BPJS claim handling. Maintain a digital log of all incidents, train supervisors on immediate reporting, and coordinate directly with BPJS offices for documentation. It’s also recommended to integrate BPJS compliance audits into routine safety evaluations to minimize regulatory risks.

Conclusion
Post-accident management is not merely an administrative requirement—it’s a demonstration of corporate responsibility. Companies that act swiftly, transparently, and in alignment with BPJS procedures not only ensure compliance but also reinforce their reputation as fair and caring employers.

References:

• Law No. 13 of 2003 on Manpower
  
• Government Regulation No. 44 of 2015 on Work Accident and Death Benefits
  
• Minister of Manpower Regulation No. 26 of 2015 on BPJS Procedures